From snorwood@redballoon.net Mon Dec  4 19:35:14 EST 2000
Article: 101111 of comp.dcom.xdsl
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From: snorwood@redballoon.net (Scott Norwood)
Newsgroups: comp.dcom.xdsl
Subject: Flashcom/ISP switch
Date: 4 Dec 2000 21:04:42 GMT
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Just spoke with several very rude customer (dis-)service folks at
Flashcom.  Their official policy on ISP switches is "we don't do
that," although they refused to provide me with any sort of written
documentation that states this fact, and despite the fact that I
am trying to switch because Flashcom's service has been so incredibly
poor.  (Also, I could not get anyone at Flashcom to explain why
they had asked me to return the router to them despite the fact
that I apparently own it.)

I also talked with Covad and Speakeasy (the ISP to which I want to
switch).  They both confirmed that there is no actual requirement
that the old ISP allow customers to switch to other ISPs.

So, as a customer who recently put in a cancel order for service
which hasn't yet been cancelled, it appears that I'm basically
screwed if I want to switch to another ISP.  The only hope appears
to be if Covad dumps Flashcom before Flashcom issues the cancel
order for my service and the line actually drops.  If this happens
soon enough, they would allow Covad's former Flashcom customers to
switch to other ISPs without needing the ISP-switch form.

Argh.