From snorwood@nyx.net Tue Sep 26 18:29:15 2000 -0400 Return-Path: Received: from noc.nyx.net (mail@noc.nyx.net [206.124.29.3]) by penguin.redballoon.net (8.9.3/8.9.1) with ESMTP id SAA03106 for ; Tue, 26 Sep 2000 18:29:14 -0400 Received: from nyx10.nyx.net (root@nyx10.nyx.net [206.124.29.2]) by noc.nyx.net (8.9.1a+3.1W/8.9.1/esr) with ESMTP id QAA03582 for ; Tue, 26 Sep 2000 16:51:20 -0600 (MDT) Received: from west10.flashcom.com (d82020d0.hb.flashcom.com [216.32.32.208]) by nyx10.nyx.net (8.8.8/8.8.8/esr) with ESMTP id QAA19614 for ; Tue, 26 Sep 2000 16:32:58 -0600 (MDT) X-Nyx-Envelope-Data: Date=Tue Sep 26 16:32:58 2000, Sender=jphelan@flashcom.com, Recipient=, Valsender=d82020d0.hb.flashcom.com [216.32.32.208 ] Received: by d82020d0.hb.flashcom.com with Internet Mail Service (5.5.2650.21) id ; Tue, 26 Sep 2000 15:36:11 -0700 Message-ID: <4F3E39FE134DD411B87700B0D049000F5975BF@3ff85f2f.dsl.flashcom.net> From: Jonathan Phelan To: "'jcipyak@aol.com'" Subject: Terms and Conditions Date: Tue, 26 Sep 2000 15:25:45 -0700 Return-Receipt-To: Jonathan Phelan MIME-Version: 1.0 X-Mailer: Internet Mail Service (5.5.2650.21) Content-Type: text/plain; charset="iso-8859-1" Status: RO X-Status: X-Keywords: X-UID: 348 Thank you for ordering Flashcom's DSL service! As a Flashcom customer, you will soon be enjoying the benefits of high-speed, "Always-On" Internet service. Your new DSL service with Flashcom will give you the ability to talk on the phone and surf the Web at the same time. As a Flashcom DSL customer, you will download and transfer files at amazing speeds, along with instant access to email. Below you will find links to terms and conditions, our acceptable use policy, and our privacy policy. Flashcom's Terms and Conditions will apply to your account within 24 hours upon receipt of this email. Please review the following documents and respond to this email within 24 hours if you DO NOT accept Flashcom's terms. For Terms and Conditions of Contract, go to: Acceptable Use Policy: Privacy Policy: For cancellations, please send an email to: cancel_review@flashcom.com Service Note Please note that the distance measurement taken at the time of ordering (which determines the speed of your DSL connection) is an approximation and is subject to change. Your actual distance or various telephone line conditions may prevent you from obtaining the DSL service that you ordered. If so, a representative will contact you and discuss your options. About Installation You will be responsible for obtaining the required network interface card (also known as a 10-base-T or 10/100 Ethernet card) for your PC. If you have a local area network (LAN), you will be responsible for connecting the various PCs to the DSL router. Please refer to your "Getting Started with DSL" booklet, which you should receive by mail, to get your computer ready for DSL. For online support please follow this link to our website for complete step-by-step instructions for getting your computer ready for DSL: http://www.flashcom.com/support/ Web Hosting Flashcom now offers both residential and business web hosting! Not only is Flashcom connecting you to the Internet, we are helping to build an Internet Community between you, your friends/family, and the internet marketplace! Residential users please follow this link to explore the possibilities of creating a fun/creative site where you can exchange information with friends and family: Http://www.flashcomweb.com Business users please follow this link to explore the possibilities of having an Internet presence in today's fast paced, eCommerce marketplace: Http://commerce.flashcom.com If you have any questions, please refer to the appropriate departments listed below. For general questions, call our Customer Care Center at 1-877-548-3900. Hours: 24 hours / 7 days a week Email: orderstatus@flashcom.com For technical questions, call our Technical Assistance Center at 1-877-548-3800. Hours: 24 hours / 7 days a week Email: dslsupport@flashcom.com For billing questions, call our Billing Department at 1-877-548-4100. Hours: 7am-6pm (Pacific Time) Email: billing@flashcom.com Thank you for doing business with Flashcom. We hope you enjoy your new high-speed Internet service! Jonathan Phelan DSL Account Specialist Flashcom (617) 772-7700 jphelan@flashcom.com