From snorwood@nyx.net Wed Oct 18 11:46:14 2000 -0400 Return-Path: Received: from noc.nyx.net (mail@noc.nyx.net [206.124.29.3]) by penguin.redballoon.net (8.11.1/8.11.1) with ESMTP id e9IFk8A23302 for ; Wed, 18 Oct 2000 11:46:13 -0400 Received: from nyx10.nyx.net (root@nyx10.nyx.net [206.124.29.2]) by noc.nyx.net (8.9.1a+3.1W/8.9.1/esr) with ESMTP id JAA24288 for ; Wed, 18 Oct 2000 09:48:00 -0600 (MDT) From: customercare@covad.com Received: from panorama.Covad.COM (panorama.covad.com [207.240.203.29]) by nyx10.nyx.net (8.8.8/8.8.8/esr) with ESMTP id JAA10233 for ; Wed, 18 Oct 2000 09:50:14 -0600 (MDT) X-Nyx-Envelope-Data: Date=Wed Oct 18 09:50:14 2000, Sender=customercare@covad.co m, Recipient=, Valsender=panorama.covad.com [207.240.203.29] Received: from yavin (yavin.oss.covad.com [172.31.3.99]) by panorama.Covad.COM (8.9.3/8.8.7) with SMTP id IAA05159 for ; Wed, 18 Oct 2000 08:45:29 -0700 (PDT) Date: Wed, 18 Oct 2000 08:45:29 -0700 (PDT) Message-Id: <200010181545.IAA05159@panorama.Covad.COM> To: snorwood@nyx.net Subject: DSL Data Line Quality Testing Failure for Order 708494 Mime-Version: 1.0 Content-Type: text/plain Content-Transfer-Encoding: 7bit Status: RO X-Status: X-Keywords: X-UID: 123 We are sorry to inform you that the new data line, scheduled for delivery on October, 13 2000, is not passing Covad's quality testing. At this time, we are working to identify whether Verizon (BA South) will need to re-dispatch to your location to repair the delivered line or if Covad needs to schedule a new delivery date for the data line. We are actively working with them to resolve the issue and we will notify Flashcom, Inc. of what the next steps will be to complete delivery of, or repair, your new data line. We regret that we have encountered a problem and want to assure you that we will expeditiously handle this issue so as to provide you with DSL as quickly as possible. If you have any particular questions, please contact Flashcom, Inc.. Thank you, Covad Customer Care -------Flashcom, Inc. USE ONLY-------- Covad Circuit Number: 100-625-683 Customer PVC/DLCI to Client: 1.1201