From TCrabill@flashcom.com Mon Dec  4 16:23:37 2000
Date: Mon, 4 Dec 2000 13:24:50 -0800 
From: Timothy Crabill <TCrabill@flashcom.com>
To: 'Scott Norwood' <snorwood@nyx.net>
Subject: RE: disgruntled customer


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Your line has already been cancelled so we would not be able to do the
ISP switch forms. We have also stopped doing ISP switches as well. I am
sorry I am unable to assist you in this request.

With Regards,

Timothy Crabill
Escalations Team
Together Everyone Achieves More!




-----Original Message-----
From: Scott Norwood [mailto:snorwood@nyx.net]
Sent: Friday, December 01, 2000 4:21 PM
To: Timothy Crabill
Subject: RE: disgruntled customer


On Fri, 1 Dec 2000, Timothy Crabill wrote:

> Your line as been cancelled and we are waiting for our carrier to now
cancel
> your order as well.

Thank you.

However, as I am currently attempting to switch to another DSL provider
through Covad, I'd actually like to have Flashcom fill out the so-called
"ISP release form" necessary to allow me to switch to another Covad
ISP without having to re-start the order from scratch.

Please call me 757-565-0894 with any questions or let me know if this
is possible and when it can be done, as it needs to be done prior to
when this service is cancelled.

Thanks.

- Scott